Our latest Zoomcast (9/24) was hosted by Brian and our Chief Content Officer & Coach, Nicole Walczak, and joined by other leading professionals in the physical therapy industry, namely: Jamey Schrier, PT (Practice Freedom U); Brandon Seigel (President Wellness Works Management Partners) and Tom Dalonzo-Baker, PT (Founder: Total Motion Release Seminars). In this Zoomcast, the panel discussed:
- Solutions for viability during stressful times & how to achieve private practice success
- Unique and successful actions from various Industry Leaders
- Expert Advice on Managing current changes and challenges – Possible reduction in reimbursement, COVID-19, Telehealth
- Live Q&A session with expert panelists
The following are the valuable key points and workable solutions from the members of this expert roundtable zoomcast.
Problems & Solutions
Problem #1: How do we increase patient volume in today’s environment?
Solutions:
- Get clear on who you want as patients – targeting them is the first step.
- Google My Business is a great tool for driving traffic.
- Utilize social media and your online presence.
- There is no magic wand – focus on the subproducts/substats that make new patients.
- Make data-driven decisions.
Problem #2: What does reopening look like in the next 90 days?
Solutions:
- Location plays a big part. Don’t wait for things to return to the way they were; instead, adapt for the future. Cancellation policies might look different (with Telehealth).
- Spending a little money to get educated and covered will definitely benefit you in the long run.
- Follow CDC guidelines, do your reengineering and then go for it as if things are “normal.”
- This is a perfect time to stand back and determine what was working well and which areas were problematic and can be improved. Fix things and grow.
- Take the time to take a good hard look at your personnel.
Problem #3: How to manage the cancellation no-show policy in a Covid world?
Solutions:
- You need to have an agreement with your patients and your staff. It’s important that we hold a standard of our clinical care, establish a plan. Have good communication with your staff.
- Think outside the box. Think about what you can do outside or through Telehealth – be creative.
- You want to manage through agreement versus expectation. Be very clear with your patients and staff.
- Have one strong therapist in your clinic who can do Telehealth. This allows for a great customer experience.
- Train your staff on how to increase compliance with patients.
- Have the therapists follow up after an appointment to check up on and keep track of how your patients are doing.
Click the button below to gain access to the full list of Workable Solutions to Real-Life Problems that you can implement in your practice today. Download Now!
You also can access the full replay of our September 24th Zoom Cast by clicking on the button below. Check out a few snippets from the event below the button!
Part 1 – “Nicole discusses the importance of making data-driven decisions.”
Part 2 – “Brandon talks about the need to be more engaged with the patient experience, versus just being concerned with the schedule.”
Part 3 – “Brian discusses the Shared Risk model.”
Part 4 – “Jamey talks about the importance of having a definite process for hiring.”
Part 5 – “Tom reminds that there are a lot of ways to get to where you want to be in business.”
