How to Get Your Front Desk to Collect Over-the-Counter

One of the key stats on the front desk is collecting over the counter – a challenge that many private practice owners talk to us about. We tie it back to patient advocacy. If your front desk has the attitude of “this is expensive” it’s going to hurt your practice AND your patient in terms of them feeling better and their overall healthcare.

Watch our short video to get the two main strategies to improve your over the counter collections at the front desk.

Everything at the front desk should be done in the name of patient advocacy, any challenges that your front desk is having come down to a change in attitude.

Download our free tip sheet for more ways to overcome common challenges at the front desk.

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