If you want to be a successful startup, we always recommend starting with an office manager. Front desk is a huge gateway to your practice and the office manager should run that show (consider the front desk and office manager the gate keepers) and be the core of your front desk management system. This week in our podcast, Brian discusses the benefits of this for your startup, but also how to create a culture of US for your practice, and how the front desk contributes to that.
Episode at a glance:
- Start-ups that open with an office manager on board and trained always do better than those who don’t.
- Maintaining the clinician to admin ration of 1:1 or better is critical to success when building the practice.
- Work to create a team culture that avoids the us versus them attitude, or the admin versus clinical group culture.
- Host ongoing, once per month staff meetings that include professional enhancement training that includes role playing and ghost calls once per month.
Brian Gallagher, PT is the founder and CEO of MEG Business Management, LLC. He has more than 27 years of experience in the field of rehabilitation and 19 years in business and specializes in Physical Therapy practice management and executive coaching nationwide. As a licensed business management consultant, Brian has helped hundreds of business owners nationwide improve their business operations through proper restructuring to achieve improved systems of efficiency and productivity as well as marketing and sales with effective public relations which have proven results for double-digit growth year-over-year with businesses around the country.