One of the greatest frustrations of being a private practice owner is working with staff who lack accountability. Meaning, they failed to do what they knew was expected of them or they failed to follow through with what they said they were going to do. In both of these instances, the employee fully understands that it is their responsibility to complete a particular task, and yet they choose to not complete it. Why is this? Why is it that some people rise to the occasion and hit their targets with great pride, while others are not bothered by incomplete tasks? It all comes down to accountability, and staff accountability comes from leadership.
Episode at a glance:
- Learn about how the law of authenticity plays into being a good leader.
- How to begin to hold staff accountable and how accountability starts with someone willing to take ownership over their actions.
- Conversations with owners – Brian shares a conversation he had with an owner about accountability and talks about the training in MEG Academy that helps owners achieve consistent and reliable accountability.
Brian Gallagher, PT is the founder and CEO of MEG Business Management, LLC. He has more than 27 years of experience in the field of rehabilitation and 19 years in business and specializes in Physical Therapy practice management and executive coaching nationwide. As a licensed business management consultant, Brian has helped hundreds of business owners nationwide improve their business operations through proper restructuring to achieve improved systems of efficiency and productivity as well as marketing and sales with effective public relations which have proven results for double-digit growth year-over-year with businesses around the country.