Episode 198: The Future of Your Front Desk is Virtual

We know that the #1 challenge in any business is managing personnel. Entering 2022, it’s time to do something different if you want a cutting-edge practice. Let’s envision the future and explore the possibilities of outsourcing your front desk staff. This is already in motion, learn how you can get onboard!  

 Key Takeaways/Points 

  • Find a cash-based income stream 
  • Get off the salary+ benefit model (it’s not sustainable!) 
  • Outsource for success 
  • You don’t have time to train everyone 
  • The only personnel will be clinical staff 
  • You will be able to outsource your virtual front desk staff 
  • Nothing offshore  
  • Your greatest Marketers are your patients 
  • Physicians want to see consistent outcomes 
  • The pay has to be comparable to the position 
  • Don’t just “tolerate” low-performing employees 
  • Only pay for what you use 
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