Episode 178: What is a Patient Care Rep?

What is a Patient Care Representative? Why should you have one? Learn how to spot, hire and onboard this key member of your team – along with their responsibilities and products to elevate your practice to the next level.  

Key Takeaways/Points 

  • 1) attract more people to your practice 2) enrich the lives of the people in your community and organization 
  • Enhance patient advocacy 
  • Patient Care Rep focuses on internal vs external Marketing 
  • Creative, social beingness 
  • Interested versus interesting 
  • 5 Phase Hiring Process 
  • 60% of your evals should be return business 
  • Define your brand 
  • Live surveys (5-7 questions) 
  • Patient and staff gamification 
Free Practice Assessment from MEG

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