Episode 173: How to Avoid a Problematic Physical Therapy Front Desk

We start with a recap of who we are and what we do here at MEG. Is your front desk a bit of an unstable, revolving door? Learn how to start with yourself and properly manage the best people through processes and products in this episode! 

Key Takeaways/Points 

  • Look at your communication skills 
  • Do not try to manage personnel “on the fly” 
  • Bring about agreement 
  • Enhance them personally & professionally 
  • Hire people who take pride in their work 
  • Business are not democracies 
  • Hire the willing and able 
  • Don’t manage by personality 
  • You develop front desk skills through role play, drills, etc 
  • Be your employee’s coach (or have an LMS!) 
  • What are the products? 
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