Episode 157: Let’s Talk about Standard Operating Procedures (SOPs)

This is well understood in the business world. When you decided to go into private practice, did you realize you were actually switching careers? Let’s beef up the skills you need to grow and SOP’s to finally bring your ideal scene to fruition.  

Key Takeaways/Points 

  • Mindset is #1 
  • Consistency + Dependability + Comprehension = Stability!  
  • Coach vs Consultant 
  • What brings you confidence? 
  • Don’t run your practice with popular vote 
  • Don’t be a martyr/victim 
  • Ideal scene & the infinite game 
  • Three patient sources: 1) Referrals 2) Return business 3) Raw public 
  • “Dear Doctor” letters 
  • Survey your staff and patients 
  • NPS (Net Promoter Score) 
  • Policies & Procedures 
  • MAP’s (Management Action Plan) 
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