Virtual Front Desk Services for PT Practices 

Streamline your admin with MEG’s Virtual Front Desk — a dedicated remote team that manages calls, scheduling, and patient follow-up so your staff can stay focused on care

What’s Included in Our Front Desk Services

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Patient Check-Ins and Check-Outs 

Tired of long lines and frustrated patients? MEG’s virtual front office registers and closes out each visit, working as if you have three extra staff members without the overhead. 

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Collection of Over-the-Counter

No more awkward money conversations. We verify balances, process payments, and collect all due amounts.

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New Patient Workflow 

Long wait times for new patients cost you revenue. We onboard new patients two times faster, taking care of case creation, benefit verification, paperwork, and outcome tracking.

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Schedule Management

The annual cost of no-shows to the U.S. health care system exceeds $150 billion. Our virtual receptionists book new patients, confirm and reschedule appointments, and take care of the waiting list.

Why PT Practices Choose MEG’s Virtual Front Desk 

MEG’s Virtual Front Desk combines expert remote receptionists with proven administrative systems to keep your front desk running smoothly. From managing calls and scheduling to digital documentation and patient follow-ups, we deliver reliable support that helps every clinic location operate efficiently.

  • Boost patient satisfaction through consistent service
  • Save money on staff turnover, recruitment costs, PTO, sick leave, and benefits
  • Keep operations smooth without added stress
  • Provide reliable front desk service across all your locations
  • Recover lost revenue by reducing scheduling and billing errors
A call center worker sitting at a laptop in the office.
Our Process

Here’s How It Works

MEG’s four-step process ensures the front desk services we offer merge with your practice’s workflow. 

  • Initial consultation: We learn about your clinic, front desk needs, patients, and systems. 
  • System setup: We connect your EMR, communication, and scheduling tools. 
  • Go live and support: Our trained, reliable team takes over your front desk responsibilities. 
  • Ongoing management: We handle day-to-day supervision, provide performance metrics, and set goals. 
Service Plans

Flexible Options for Every Clinic

Are you running a single clinic or managing multiple locations? Our scalable plans meet your needs.

Recommended 
Services Plans
BASIC
PLUS
PRO
Daily Billing
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Payment Posting
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Claim Follow Up
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Patient Statements
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Collections
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Unbilled List Management
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Monthly Reports
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MEG Staff
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Management & Training
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Insurance Verifications
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New Year Verifications
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Initial Authorizations
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Re-Authorizations
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Visit Limit Tracking
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New Patient Scheduling
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Dropped Patient Follow Up
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POC Tracking
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Chart Prep
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Call Answering
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The Solutions Driving
Your PT Practice Forward

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Physical Therapy Billing

Stop chasing claims and losing revenue. Our billing experts handle everything — from accurate submissions to processing and detailed reporting — for efficient invoicing and reduced overhead.

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Physical Therapy Credentialing

Simplify the complex credentialing. We take care of applications, follow-ups, and deadlines, helping you get approval for new clinical staff members.

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MEG Academy

Empower your team with MEG Academy’s comprehensive training programs. From leadership development to compliance training, we help your team perform and your practice grow.

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EMR Data Migration

Streamline your transition with MEG’s data migration experts — so your practice runs smoothly from day one.