Episode 173: How to Avoid a Problematic Physical Therapy Front Desk
We start with a recap of who we are and what we do here at MEG. Is your front desk a bit of an unstable, revolving door? Learn how to start with yourself and properly manage the best people through processes and products in this episode!
Episode at a glance:
- Do not try to manage personnel “on the fly”
- Bring about agreement
- Hire people who take pride in their work
- Don’t manage by personality
- Develop front desk skills through role play, drills, etc
- Be your employee’s coach (or have an LMS!)
